Refund & Return Policy

Top End Campgear Return Policy

If you are not 100% satisfied with your Top End Campgear purchase then you can return it and we will refund you 100% of the purchase price. We only ask that you return the goods to us within 30 days from the date of your order and that the goods must be returned in the original condition in which you received them, in the original packaging and unused. A return of goods does not apply to defects caused by misuse, abuse or physical damage.

Who pays the cost of returning the goods?

The shipping costs incurred for returning items to Top End Campgear is the responsibility of the customer. Please note we will not be held liable or responsible for goods that are lost or damaged while being returned. We recommend that you register and insure the product you are returning.

How do I organise a return?

Contact us direct on 1300 119 906 or click HERE to submit an enquiry.

How long does it take for my refund to be processed?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved your refund will be processed within 24-48 hours.